Ares Traders Distributors

Last Updated: 01/04/2026

Ares Traders Distributors (“we”, “our”, “us”) is committed to providing a smooth, transparent, and reliable shipping experience for all customers purchasing our pet products, pet food, and pet accessories. This Shipping & Delivery Policy outlines how orders are processed, shipped, delivered, and handled across our service regions.

By placing an order with us, you agree to the terms outlined below.

1. Shipping Coverage

We currently ship to customers across:

  • All major cities and regions within India
  • Remote and rural areas (delivery times may vary)

If your location is not listed or is outside our standard service area, please contact our support team for assistance.

2. Order Processing Time

2.1 Standard Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed after business hours, on weekends, or on public holidays will be processed on the next working day.

2.2 High‑Volume Periods

During peak seasons (festivals, sales, holidays), processing may take an additional 1–3 business days.

2.3 Verification Requirements

For security reasons, we may require additional verification for:

  • High‑value orders
  • Orders with incomplete or mismatched information
  • Suspicious or flagged transactions

3. Shipping Methods & Delivery Timelines

Delivery timelines depend on your location, courier availability, and product type.

3.1 Estimated Delivery Times

  • Standard Delivery: 2–7 business days
  • Remote Areas: 5–10 business days
  • Bulk/Wholesale Orders: May require additional time depending on volume

These are estimated timelines and may vary due to external factors.

4. Shipping Charges

Shipping fees are calculated based on:

  • Delivery location
  • Order weight and dimensions
  • Courier service rates

4.1 Free Shipping

We may offer free shipping for orders above [Insert Amount]. This threshold may vary during promotional periods.

5. Order Tracking

Once your order is shipped, you will receive:

  • A tracking number
  • Courier partner details
  • A link to track your shipment in real time

Tracking updates may take up to 24 hours to reflect after dispatch.

6. Delivery Attempts

Our courier partners will attempt delivery up to two times. If delivery fails due to:

  • Incorrect address
  • Unreachable phone number
  • Customer unavailability

The package may be returned to us. Additional shipping charges may apply for re‑delivery.

7. Delivery Conditions

7.1 Address Accuracy

Customers are responsible for providing accurate and complete delivery information. We are not liable for delays or failed deliveries due to incorrect addresses.

7.2 Delivery to Third Parties

If you authorize delivery to a security guard, receptionist, neighbor, or third party, the delivery will be considered completed.

7.3 Weather & Unforeseen Delays

Deliveries may be delayed due to:

  • Weather conditions
  • Natural disasters
  • Political events
  • Courier operational issues

We will not be held liable for such delays.

8. Packaging & Handling

We take great care to ensure that all pet food, pet products, and accessories are:

  • Securely packed
  • Protected from damage
  • Labeled appropriately

Perishable items (e.g., certain pet foods) are packed to maintain freshness and quality.

9. Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of delivery.

Provide:

  • Order number
  • Photos of the package and items
  • Description of the issue

We will investigate and resolve the matter promptly in accordance with our Refund & Cancellation Policy.

10. International Shipping (If Applicable)

If international shipping is offered:

  • Customs duties, taxes, and import fees are the customer’s responsibility
  • Delivery timelines may vary significantly
  • Certain pet products or foods may be restricted in some countries

Please check local regulations before placing an order.

11. Undeliverable Orders

Orders may be marked undeliverable due to:

  • Incorrect address
  • Repeated failed delivery attempts
  • Refusal to accept the package
  • Restricted delivery zones

In such cases:

  • The order will be returned to us
  • Refunds will be issued after deducting shipping and handling charges

12. Bulk & Wholesale Shipping

For large‑volume or wholesale orders:

  • Special shipping arrangements may apply
  • Delivery timelines may be extended
  • Additional handling fees may be charged

Contact our support team for customized shipping solutions.

13. Customer Support

For any shipping‑related inquiries, contact us at: 📧 support@arestradersdistributors.com 📞 +919146467557 🕒 Support Hours: 9 am to 10 pm (Monday – Saturday)