1. Introduction

Ares Traders Distributors (“Company”, “we”, “our”, “us”) values your trust and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your data when you visit our website, interact with our services, or purchase our pet products, pet food, and pet accessories.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal details:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Account login details (if applicable)

2.2 Transactional Information

  • Products purchased
  • Order history
  • Payment method (processed securely by third‑party payment gateways)
  • Delivery preferences

2.3 Technical & Usage Data

  • IP address
  • Browser type and version
  • Device identifiers
  • Operating system
  • Pages visited, time spent, and interaction patterns
  • Cookies and tracking technologies

2.4 Communication Data

  • Customer service inquiries
  • Feedback, reviews, and survey responses
  • Social media interactions

3. How We Use Your Information

We use your information to:

  • Process, fulfill, and deliver orders
  • Provide customer support and respond to inquiries
  • Improve our website functionality and user experience
  • Personalize product recommendations
  • Send promotional offers, newsletters, and updates (with your consent)
  • Prevent fraud, unauthorized transactions, and security breaches
  • Comply with legal and regulatory requirements

4. Sharing & Disclosure of Information

We do not sell or rent your personal information. However, we may share your data with:

  • Payment processors for secure transactions
  • Shipping and logistics partners for order delivery
  • IT service providers for hosting, analytics, and security
  • Marketing partners (only with consent)
  • Legal authorities when required by law

All third‑party partners are obligated to maintain confidentiality and use your data only for the intended purpose.

5. Data Security

We implement industry‑standard security measures, including:

  • SSL encryption
  • Secure servers
  • Access controls
  • Regular security audits

While we strive to protect your data, no online transmission is 100% secure.

6. Cookies & Tracking Technologies

We use cookies to:

  • Enhance website performance
  • Remember your preferences
  • Analyze traffic and user behavior
  • Deliver personalized content

You may disable cookies through your browser settings, but some features may not function properly.

7. Data Retention

We retain your information only as long as necessary for:

  • Fulfilling orders
  • Legal compliance
  • Resolving disputes
  • Improving services

8. Your Rights

Depending on your region, you may have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion
  • Opt‑out of marketing communications
  • Withdraw consent

9. Contact Information

For privacy‑related inquiries, contact us at: 📧 privacy@arestradersdistributors.com 📞 +919146467557